Zebra Finch Games

Legal — 03

Rooms Unseen — Privacy Policy

Last updated: July 5, 2026

This Privacy Policy describes how Zebra Finch Games LLC ("Zebra Finch Games," "we," "us," or "our") handles information in connection with the Rooms Unseen iOS app (the "App"). It supplements, and does not replace, the site-wide Privacy Policy covering zebrafinchgames.com.

Summary

Rooms Unseen does not require an account, does not run advertisements, and does not track you across other apps or websites. The App signs you in anonymously so it can sync your progress between your devices and deliver room content. We collect only what we need to operate the App and improve its reliability.

Information we collect

Anonymous identifier

When you first launch the App, our backend (Google Firebase Authentication) creates an anonymous identifier for your installation. This identifier is not connected to your name, email address, or Apple ID. It allows us to associate your in-app progress with your device.

Game progress

Your in-app progress — which rooms you have started, completed, bookmarked, or rated; the times you have set; the puzzles you have solved; and your rank progression — is stored on your device and synchronized to Google Firebase services (Cloud Firestore) under your anonymous identifier. We use this data exclusively to provide the App on your device and across your devices signed in to the same installation.

Diagnostic data

We use Google Firebase Crashlytics to collect crash reports and performance information when the App stops unexpectedly or behaves abnormally. Reports include technical information such as the operating system version, device model, app version, the stack trace at the time of the crash, and your anonymous identifier. They do not include the contents of your messages or any personal identifiers.

Usage data

We use Google Firebase Analytics to collect aggregated usage data — such as which rooms are started and completed, which puzzle types are solved, and how often hints are used — so we can understand how players engage with the App and decide what to build next. Usage data is tied to your anonymous identifier and is not used for advertising.

Purchases

Rooms Unseen is free to download, with several rooms free to play. It offers a single optional one-time purchase that unlocks the full catalog. It is not a subscription — there is no recurring charge and nothing to cancel. The purchase is made through Apple's App Store using your Apple Account. Apple — not Zebra Finch Games — processes the payment. We never see or receive your name, your Apple Account email, or your payment-card details, and Apple does not share them with us.

When you make or restore the purchase, Apple gives the App a signed transaction record. From it, and from Apple's server-to-server notifications, we store the following under your anonymous identifier in Google Cloud Firestore so we can unlock the content on your devices and keep your access accurate (for example, if the purchase is later refunded):

None of these identifiers is your Apple ID, and none of them identifies you by name. We use them solely to deliver and maintain your access, to keep our records consistent with Apple's, and to detect fraud.

Support requests

If you submit a support request from inside the App, we collect the email address and message you provide, together with your anonymous identifier, the version of the App, and basic device information (platform and device model), so we can respond to you and diagnose any issue. If you email contact@zebrafinchgames.com directly, we receive whatever information you choose to include in that email. We use this information solely to respond to your inquiry and keep a record of the conversation.

Information we do not collect

Service providers

We use Google Firebase services (Authentication, Cloud Firestore, Cloud Storage, Crashlytics, and Analytics for Firebase) operated by Google LLC to provide the backend infrastructure for the App. Data handled by these services is processed in accordance with Google's privacy and security commitments.

To offer the one-time purchase, the App also includes Apple's in-app purchase functionality through the StoreKit framework. Apple Inc. acts as the payment processor: it handles billing and sends us a signed notification if a purchase is made, refunded, or revoked. Apple's handling of your information is governed by Apple's Privacy Policy and the Apple Media Services Terms and Conditions.

We send ourselves operational alerts (for example, when a purchase is made or refunded) through Slack. These alerts may include pseudonymous identifiers such as your anonymous identifier or Apple's transaction identifier, but no name, email, or payment details. Slack Technologies acts as a processor for these operational messages.

Other than the services described above, the App does not include third-party advertising SDKs, and we do not share your information with advertisers or data brokers.

Children's privacy

Rooms Unseen is rated 4+. It contains no advertising and no user-generated content, and it does not track you across other apps or websites. The App does offer an optional one-time purchase, which is made through the Apple App Store and can only be bought by the Apple Account holder, subject to Apple's purchase controls (including Ask to Buy and Screen Time restrictions that a parent or guardian can enable). We do not knowingly collect personal information from children. If you are a parent or guardian and believe a child has provided us with personal information, please contact us and we will delete it promptly.

Data retention

We retain your anonymous identifier and associated game progress for as long as the App is installed on your device, or until you delete your account. Crash reports and analytics events are retained according to Google Firebase's default retention windows for those services. Support correspondence is retained for as long as needed to address the issue and for a reasonable period thereafter.

After you delete your account, we may retain a limited set of pseudonymous purchase and transaction records — such as Apple's transaction identifier and the related purchase event log — separate from your deleted account, where we need them to keep our billing records consistent with Apple's, to detect fraud, and to meet tax, accounting, and audit obligations. These records do not identify you by name. Apple independently retains your purchase history regardless of your account deletion.

Your rights

You can delete your account and its associated data at any time from within the App (Settings → Delete account), which removes your game progress, your anonymous identifier, and your stored purchase record from our servers. You can also delete all of the App's local data by removing the App from your device, or email us at contact@zebrafinchgames.com to request deletion of the data associated with your anonymous identifier.

Deleting your account or the App does not request a refund of your purchase. The one-time purchase is tied to your Apple Account, not to your Rooms Unseen account. To request a refund, visit reportaproblem.apple.com; refunds are handled by Apple under the Apple Media Services Terms and Conditions.

Depending on where you live, you may have additional rights under applicable data-protection law to request access to, correction of, or deletion of personal information we hold about you. We will respond to such requests within a reasonable timeframe.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be announced in the App or on this Site.

Contact

Questions, comments, or requests regarding this Privacy Policy can be directed to:

Zebra Finch Games LLC
contact@zebrafinchgames.com