Support — 01

Rooms Unseen — Support

Last updated: July 5, 2026

Welcome, traveler. If you've run into trouble inside one of the rooms — or with the App itself — this page is the fastest way to reach us.

Get help directly from a human

Email contact@zebrafinchgames.com with as much detail as you can: the room you were in, what happened, and the version of the App (visible in Settings inside the App). We usually reply within a few business days.

You can also send a support request directly from inside the App: open Settings and tap Report a problem. The form sends us your message, your email if you provide one, and a small amount of technical information to help us diagnose the issue.

Frequently asked questions

How do I play?

Tap a room from the Explore tab to open it. Inside a room, swipe left and right to pan across the scene, then tap anything that looks interesting — a door, a desk, a control panel — to zoom in or open a puzzle. Solve enough locks and a way out of the room will reveal itself.

I'm stuck. What can I do?

Open the hint panel from the toolbar. Pathfinder nudges you toward what to look at next without giving the answer away. Walkthrough shows the full step-by-step solution for the puzzle in front of you. Hints don't expire and you can always come back to them.

How does the Passport work?

Your Passport ranks you up as you escape more rooms — Visitor, Wanderer, Journeyman, Veteran, Loremaster, Passport Bearer, Pathfinder, and Wayfarer at the summit. You can also build a weekly streak by escaping at least one room per week, and earn puzzle-mastery marks by solving each puzzle type without using a hint.

How do I reset my progress?

Deleting the App from your device clears all local data. If you also want us to delete the data associated with your anonymous identifier from our servers, email contact@zebrafinchgames.com and we'll handle it.

Are there in-app purchases or ads?

There are no advertisements and no subscriptions, and you don't need an account. Several rooms are free to play; a single optional one-time purchase unlocks the full catalog. If you reinstall or switch devices, use Restore Purchases in Settings to restore your unlock at no additional cost.

What about my data?

See the Rooms Unseen Privacy Policy for the full picture. The short version: anonymous sign-in, progress synced under an anonymous identifier, no tracking, no advertising.

Reporting a problem

If you've found a bug, a puzzle that won't accept the right solution, a layout issue, or anything else that looks broken — email contact@zebrafinchgames.com with the room name and a description of what went wrong. A screenshot helps. We read every message.

Press & business inquiries

Same address — contact@zebrafinchgames.com. Please include "press" or "partnership" in the subject line so we can route it correctly.