Support — 03

Stretch Hollow — Support

Last updated: August 23, 2026

Welcome to the Hollow. If something in the App isn't working — or you have a question about your routines or garden — this page is the fastest way to reach us.

Get help directly from a human

Email contact@zebrafinchgames.com with as much detail as you can: what screen you were on, which routine you chose, what happened, and the App version shown at the bottom of Settings. A screenshot helps. We usually reply within a few business days.

You can also share feedback from inside the App. From the Garden, tap the feedback button beside Settings. Choose Something isn't working to optionally include limited technical details. The form does not ask for your email address, so email us directly if you would like a response. Please do not include sensitive health or medical information in either channel.

Frequently asked questions

How do I start a routine?

From the Garden, choose a category and then choose 1, 3, 5, 10, or 15 minutes. The routine begins immediately. During a session, tap the pose illustration for detailed instructions, tips, modifications, and cautions. You can pause, restart the current pose, or move to the next pose at any time.

How does the garden grow?

Every standard routine is connected to its own plant, and each Custom Routine slot has a plant too. Finishing a routine tends the whole garden and can advance that routine's plant from seed toward full bloom. Practicing different routines gradually fills in different parts of the Hollow.

Why didn't a repeated routine grow again?

Each plant can gain one growth stage per local calendar day. Repeating the same routine again that day still counts as a completed session and waters the garden, but it does not add another growth stage to that plant until the next day.

How do Custom Routines work?

Full Access includes 10 Custom Routine slots. Choose a slot, name the routine, add exercises from the searchable library, arrange their order, and adjust their timing. Each slot keeps the same plant even if you edit or delete its routine, so changing a sequence never erases that plant's history.

Are there in-app purchases or ads?

There are no advertisements, no subscriptions, and no accounts. Every Morning duration is free forever. A single optional one-time Full Access purchase unlocks every duration in the other seven categories and all 10 Custom Routine slots. If you reinstall or switch devices, use Restore purchases in Settings to restore the unlock at no additional cost.

Does my garden sync between devices?

Stretch Hollow does not have an account or cloud-sync system. Your garden, routine history, custom routines, and preferences are stored locally on your device and may be included in Apple-managed device backups, depending on your settings. Restore Purchases restores Full Access; it does not separately download garden progress from us.

My daily reminder isn't arriving. What should I check?

Open Settings → Daily reminder and confirm that the reminder is on and shows the time you want. If notification permission is blocked, Stretch Hollow will show a link to iOS Settings so you can allow notifications there. The reminder follows the device's current local time zone.

How do I reset my garden?

Open Settings → Reset the garden and confirm the reset. This permanently clears plants, routine history, streak information, and garden statistics from the device. It cannot be undone. Your Full Access purchase remains yours and can also be restored through the App Store.

What should I do if a movement feels uncomfortable?

Stop the movement. Stretch Hollow provides general movement and relaxation guidance, not medical advice. Move slowly and stay within a comfortable range; the illustrations and timing are guides, and you can make a movement smaller or stop early. See Settings → Health & Safety for the complete in-app guidance.

What about my data?

See the Stretch Hollow Privacy Policy for the full details. The short version: no account, no ads, and no cross-app tracking. Garden and routine content stays on your device. We use coarse analytics and crash diagnostics to understand feature use and keep the App reliable.

Reporting a problem

If you find a routine that will not start or resume, a timer or audio issue, a garden problem, a purchase issue, or anything else that looks broken, email contact@zebrafinchgames.com. Include the App version, your device model and iOS version, what you expected, and what happened instead. We read every message.

Press & business inquiries

Use the same address — contact@zebrafinchgames.com. Please include "press" or "partnership" in the subject line so we can route it correctly.